2017-08-03 / News

Georgia Power reports a new scam using reserve bank routing numbers

Georgia Power has received reports of a new scam in which criminals sell Federal Reserve Bank routing numbers to customers with instructions to use the routing numbers to pay utility and other bills from nonexistent accounts. Ac­cording to a news release from the Federal Reserve Bank of Atlanta: Federal Reserve routing numbers are used for sorting and process­ing payments between banks. Any video, text, email, phone call, flyer, or website that describes how to pay bills using a Federal Reserve Bank routing number or using an account at the Federal Reserve Bank is a scam.

While Georgia Power’s system may initially accept a Federal Reserve Bank routing number to process a payment, the payment will eventually be rejected and the customer’s account could be subject to additional late fees or possibly disconnection.

Other reminders from Georgia Power to help avoid common scams and fraud: lGeorgia Power will never ask for a credit card or pre-paid debit card number over the phone. l Employees are not sent into the field to collect payment in person and will not ask a customer to pay anywhere other than a business of­fice or Authorized Payment Loca­tion. l Delete all emails that demand immediate payment or personal information or that are from a com­pany that is not Georgia Power. l If a customer receives a suspi­cious call from someone claiming to be from Georgia Power and demand­ing payment to avoid disconnection, they should contact the company’s 24-hour customer service line at 888-660-5890.

Georgia Power continues to work with law enforcement agen­cies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers. The company encourages customers to report scams and fraud attempts to local law enforcement and to the Federal Trade Commission at www.ftccomplaintassistant.gov/.

Additional information about fre­quent scams and how the company works to protect customers is avail­able at www.GeorgiaPower.com/ Scam.

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